Shipping policy

Thank you for shopping with Shan's Botanicals. We are committed to processing and shipping your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
Processing time does not include shipping time.

Shipping Times

Estimated delivery times within the United States:

Standard Shipping: 5–10 business days

Shipping times are estimates only and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated at checkout based on your shipping address, package weight, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become available after your shipment has been processed.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Shan's Botanicals is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

If a package is returned because of an incorrect address, additional shipping charges may apply to resend the order.

Lost, Stolen, or Delivered Packages

Once a package has been accepted by the shipping carrier and marked as Delivered, responsibility for the package transfers to the customer.

Shan's Botanicals is not responsible for lost, stolen, misplaced, or missing packages that are confirmed as delivered by the shipping carrier.

If your tracking information indicates your package has been delivered, but you cannot locate it, please:

Check around your property.
Check with neighbors or household members.
Contact the shipping carrier to file a claim or request GPS delivery information.
Contact your local post office or carrier distribution center.

While we are happy to assist you in locating your shipment, we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.